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Barclays

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DealTrak

TREATING CUSTOMERS FAIRLY AWARD

Sponsored by Raphaels Bank

With Consumer Credit and General Insurance regulation a major focus for all intermediaries, this award is designed to recognise those organisations that can demonstrate that they place the customer at the heart of all their F&I activities. Treating Customers Fairly is not just about ticking boxes - it's about an attitude and mindset that ensures that the dealer's responsibilities in this area are fully complied with, while still demonstrating that a profitable performance can also be possible.

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